Phone: 800-914-2855   |   Fax: 301-384-6809

Quality control survey

Here at Deluxe Transportation we are committed to providing our clients with the best possible service. In order to do so we must know how our clients rate our overall service. From the time you call to place your reservation to the time our driver takes you to your destination. We would like to know how your trip went; if you could take part in our survey it would be greatly appreciated.

Your Email:

Reservation/Trip ID:

Was your call/email handled in timely manner?

Yes No NA

Did the representative assisting you provide you with their name?

Yes No NA

Was this person helpful in answering all questions and/or concerns?

Yes No NA

Did you receive confirmation for your reservations?

Yes No NA

Was the driver punctual and dressed appropriately?

Yes No NA

Did the driver introduce themselves to you?

Yes No NA

Did the driver assist you with your luggage?

Yes No NA

Did the driver provide assistance upon entering and exiting of the vehicle?

Yes No NA

Was the driver helpful and knowledgeable?

Yes No NA

Was the vehicle in good condition and up to your standards?

Yes No NA

Would you use Deluxe Transportation again?

Yes No NA

Would you recommend Deluxe Transportation?

Yes No NA

Overall, how would you rate your service? (1=Poor and 10=Perfect)

1 2 3 4 5 6 7 8 9 10

Comments: